Customer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.
Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways. For instance, Customer Relationship Officers for a bank may email existing clients to make them aware of new services or handle the phone call of someone experiencing a problem with his account. They may also greet people on the bank's main floor to obtain a sense of their satisfaction with tellers and other personnel or make a presentation to a community group about the bank's initiatives.
Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service.
|0 - 1 Years
|2 Lac 25 Thousand To 3 Lac 75 Thousand P.A.
|Sales & Marketing / Business Development / Telecaller
|Higher Secondary, Vocational Course, Diploma, B.A, B.B.A, B.Com
|Corporate Banking Relationship Officer
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